If you have received a damaged or defective product or it is not as described, you can get a replacement within 10 days of delivery at no extra cost. When does this guarantee not apply? The guarantee does not extend to: Damages due to misuse of product or Incidental damage due to malfunctioning of product. Products with tampered or missing serial numbers. Items that are returned without original packaging, freebies or accessories. Any damage / defect which are not covered under the manufacturer's warranty.