Payments
Payment for the order has been deducted from my account, but no order details have been received?
You order details may have not been captured with us.
The amount will be refunded to your account in next 5-7 days.
What payment options do you have?
Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact.
You can choose to pay by the following options:
- Credit/Debit Card Payment
- Net Banking
- Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
- UPI/QR
Order Related
I want to change my delivery address?
Before the order is dispatched:
- Cancel the order on the website and place the order again with the correct address.
- Contact our customer care team to change the delivery address.
By Email: Risingindia67@gmail.com
By Phone: (+91) 77384 46663
*Delivery address cannot be changed once the product has been dispatched from our warehouse.
I want to change my product color?
Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.
*Product Colour cannot be changed once the product has been dispatched from our warehouse.
How can I cancel my order?
You have the option to cancel your order before it is dispatched from our warehouse.
To cancel the order:
If you have an account:
- Login to your account
- Go to manage your order
- Cancel the desired order.
If you don’t have an account, create an account.
Shipping
When can I expect the delivery of my product?
Once you receive the shipping confirmation, your package will be delivered within 3-5 business days.
We are constantly working to get your order delivered as soon as possible.
How do I track my order details?
An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse.
You can also track your order from your account on the website by clicking "Track your Order" at the top right corner.
If you are an existing user you can simply log in to your account and track your current and past order details.
However, if you haven’t made an account and has signed in as a guest user
we advise you to create your account with the same guest user mail id.
*Please note, that it can take some time before the tracking information is uploaded.
Exchanges
When will I receive my refund?
Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package.
We will refund the value of your returned items within 10days upon receiving the return package.